Creating a Multi-State Utility Platform with Compelling Stakeholder Benefits

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Benefits for

Customers and Communities

There will be no change in customer rates as a result of the merger, and American Water and Essential will be better able to maintain an average customer water bill that is affordable

Customers will benefit from the combined best practices, knowledge and skills of both utilities

Expanded set of resources to help solve water and wastewater challenges to existing and new customers and communities

Will remain an active member in the communities it serves, supporting customers and stakeholders with a dedicated workforce and passionate employee base

Investments in infrastructure renewal, resiliency, water quality, technology and growth projects

Benefits for

Employees

Will broaden career paths and provide employees with more opportunities to grow, collaborate and contribute to a larger, more dynamic organization

Shared commitment to safety, sustainable growth, operational excellence, superior customer experience and recognition as a top-tier employer, all while protecting the environment

Do not anticipate material changes to employee compensation or benefits as a result of the transaction

Both companies value their union partnerships, and all union contracts will continue to be honored in accordance with their current terms

Frequently asked questions

How does this merger benefit customers and communities?

  • Together, the combined company will leverage proven strategies from both companies and have an expanded set of resources to help solve water and wastewater challenges for existing and new customers and communities.
  • The combined company will continue to allocate capital to infrastructure renewal, resiliency, water quality, technology and growth projects.
  • There will be no change in customer rates as a result of the merger, and the combined company will be better able to maintain an average customer water bill that is affordable, supporting the economic prosperity of the more than 2,000 communities in which it will operate.

What does the merger mean for rates?

  • There will be no change in customer rates as a result of the merger, and the combined company will be better able to maintain an average customer water bill that is affordable, supporting the economic prosperity of the more than 2,000 communities in which it will operate.

Will the merger change billing options? Will there be any changes to customer contracts or metered billing?

  • We are operating as usual through close.
  • Customers can continue to pay their bill and manage their account online or via any existing customer service channel in place today.
  • We are committed to making this combination seamless for our customers and communities.
  • Customer contracts will remain in place per the terms of the contract.

Will the merger impact customer service? What does this mean for teams serving my business? How do I reach customer service going forward?

  • We are committed to making this combination seamless for our customers.
  • We are operating as usual as we progress to close.
  • Customers can continue to use all existing customer service channels to receive assistance.
  • Following the close of the merger, customers will continue to be supported locally by existing teams.
  • As we work to integrate the two companies, customers will benefit from the combined best practices, knowledge, and skills of both utilities.

Will the combined company continue to invest in my local area?

  • We will remain an active member of the communities we serve, with a dedicated workforce providing superior customer service.
  • There will be no change in customer rates as a result of the merger, and as a combined company, we will be better able to maintain an average customer water bill that is affordable, supporting the economic prosperity of the more than 2,000 communities in which we will operate.

What are your plans to work with state regulators and officials throughout this process?

  • Management will continue to work closely with the EPA and federal, state and local officials to deliver the quality of water that customers have come to expect from American Water and Essential Utilities, while also adhering to safety and sustainability best practices.
  • We are committed to working with regulators and officials and providing the information they need to understand the benefits of the transaction.

What does this transaction mean for employees?

  • Between now and the closing of the transaction, which we expect will occur by the end of the first quarter of 2027, American Water and Essential Utilities will continue to operate as separate, independent companies and it is business as usual.
  • During this period, roles, responsibilities and priorities will largely remain the same. We will stay focused on providing safe, clean, reliable and affordable water and wastewater services for our customers.
  • Employee compensation and benefits programs are continuing as usual as we progress to the merger closing, and the combined company does not anticipate any material changes to compensation or benefits as a result of the transaction.
  • Following closing of the transaction, we believe we will be better positioned as a combined company, which will mean more opportunities for employees.

Will my company contacts change?

  • Company contacts remain the same, and all current arrangements continue as normal.